Phone script · Landlord or property manager
Asking your landlord for a repair
Say what's broken, since when, and what you're asking for. Then put the same thing in writing.
Have this ready
- The date you first noticed the problem
- Photos
- Your lease, so you know who handles repairs
What to say
- Open
“Hi, this is [your name] in unit [number]. I'm calling about a repair.”
- Say what's wrong
“The [heater / sink / lock] has [what's happening] since [date].”
- Ask for a time
“Can you tell me when someone can come look at it?”
- Confirm in writing
“I'll send this in an email too, so we both have it in writing. What's the best address?”
- Close
“Thanks. I'll check back on [day] if I haven't heard anything.”
Write down the date, the name of the person you spoke with, and what they said.
Rather text or email?
The same ask, written down. Fill in the brackets, then copy. A written message also gives you a dated record.
Text
Hi [name], this is [your name] in unit [number]. The [heater / sink / lock] has [what's happening] since [date]. Photos attached. When can someone come look at it? Thanks.
Subject: Repair request for unit [number]: [heater / sink / lock]
Hi [name],
I'm writing to ask for a repair in unit [number]. Since [date], the [heater / sink / lock] has [what's happening]. I've attached photos.
Please let me know when someone can come take a look. I'm usually home [days and times], or you're welcome to enter with the notice the lease requires.
Thank you,
[Your name]
[Phone number]
After the call
- Send the same request in writing, with the date, and keep a copy. Source: USA.gov1
- Don't stop paying rent to force a repair unless you've confirmed your state allows it and you follow its steps exactly. Check your state's tenant resources first. Source: USA.gov1
- Stuck? Legal aid can help with landlord problems. Source: USA.gov2
The full lesson: Your rights as a tenant
Sources
- USA.gov Tenant rights
- USA.gov Legal aid
- U.S. Department of Housing and Urban Development Fair housing rights and obligations
Last checked October 2, 2026 against the sources listed.